DNA VUE
Last Updated: 13 October 2026
Welcome to DNA Vue Ltd ("DNA Vue", "we", "us" or "our").
These Terms & Conditions govern the use of our website, DNA testing services, appointments, purchases, deposits, payments, cancellations, refunds and related service arrangements.
By placing an order, booking an appointment or using our services, you enter into a contractual relationship with DNA Vue, subject to the applicable terms communicated before your purchase and your statutory rights.
Please read these Terms & Conditions carefully before booking or purchasing a service.
These terms should be read alongside our:
Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot lawfully be excluded under UK consumer protection legislation.
Company: DNA Vue Ltd
Business Address: Admirals Park, Victory Way, Dartford, DA2 6QD, United Kingdom
Website: https://www.dnavue.com
Email: contact@dnavue.com
Telephone: 020 8059 5620
DNA Vue coordinates DNA testing services, biological sample collection and associated laboratory arrangements through suitable testing providers and authorised collection professionals.
DNA Vue offers or arranges a range of DNA testing services, which may include:
Service availability, suitability, participant requirements, pricing and laboratory procedures may vary depending on the test requested.
Certain tests require prior approval, additional documentation or specialist laboratory assessment.
We reserve the right to decline a requested service where appropriate consent, legal authority, suitable biological material or necessary testing arrangements cannot be established.
Where a service cannot proceed, applicable cancellation, refund and consumer rights will be respected.
DNA Vue may provide customer support, appointment coordination, sample collection, identity verification, case administration, transportation arrangements and results delivery.
DNA analysis may be undertaken by independent contracted laboratories.
The relevant laboratory is responsible for the analytical procedures it performs and for its applicable quality-management requirements.
DNA Vue remains responsible for carrying out its own contractual obligations with reasonable care and skill, including where subcontractors are used.
Where legal or immigration testing is requested, additional collection, identification and chain-of-custody requirements may apply.
We do not guarantee that a particular authority, court or third party will accept a testing report unless that acceptance has been expressly confirmed by the relevant authority.
A booking or service order may be placed through:
Before a purchase is completed, customers should be provided with relevant information concerning:
A booking is confirmed when DNA Vue accepts the order and provides confirmation, subject to any specified payment or verification requirements.
Booking confirmation does not remove the need for appropriate participant consent, identity verification or laboratory acceptance.
Prices are communicated before an order is placed.
Unless otherwise stated, the total quoted price covers only the services and participants expressly included in the agreed order.
Additional charges may apply to:
Any additional charges requiring customer payment will be explained and agreed before the relevant additional service is undertaken.
DNA Vue may accept payment by approved payment methods, including debit card, credit card, bank transfer, payment links or cash.
Where instalment or third-party payment options are offered, additional terms from the relevant payment provider may apply.
All payments must be accurately recorded, regardless of payment method.
Some DNA Vue services require a deposit or advance payment to confirm a booking or begin arranging the requested service.
A deposit may contribute towards the agreed total service price.
Depending on the service, advance payments may also be allocated towards activities such as:
The amount of the deposit and the remaining balance will be communicated before payment.
Deposits are not automatically non-refundable in every circumstance.
Where a customer cancels outside any applicable statutory cancellation right, DNA Vue may retain a reasonable amount to cover work already performed, costs incurred and other reasonably foreseeable losses directly resulting from the cancellation.
Any retention must be fair, proportionate and consistent with applicable consumer law.
Where the deposit exceeds the amount DNA Vue is lawfully entitled to retain, the remaining amount will be refunded.
Where DNA Vue is unable to provide the agreed service and the customer is entitled to a refund, payment will not be retained solely because it was described as a deposit.
Where a customer has expressly requested that services begin during an applicable statutory cancellation period, and the legal requirements for early performance have been met, a proportionate charge may apply for services provided before a valid cancellation.
Outside the statutory cancellation period, reasonable contractual cancellation charges may apply in accordance with these terms and applicable law.
Where a deposit forms part of the total service price, the remaining balance must be paid by the agreed deadline.
Unless otherwise agreed, DNA Vue may require the outstanding balance before sample collection, laboratory submission or release of results.
If a payment remains outstanding, we may suspend further performance where lawful and reasonable, after providing appropriate notice.
Any refund or cancellation rights will continue to apply.
Customers who enter into qualifying consumer contracts online, over the telephone or away from DNA Vue's business premises may have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For a qualifying service contract, the statutory cancellation period generally expires 14 days after the day the contract is entered into.
Different rules may apply to contracts involving goods, including certain home testing kit arrangements.
Any applicable statutory cancellation right will be explained before the contract is concluded.
Customers may request that DNA Vue begin performing the service before the applicable 14-day cancellation period has ended.
Where the required express request has been obtained and the other legal requirements are satisfied, DNA Vue may begin activities such as booking arrangements, case preparation, laboratory registration, kit dispatch or sample collection.
If a customer subsequently exercises a valid statutory cancellation right, they may be required to pay a proportionate amount for services already supplied, calculated in accordance with applicable law.
For a qualifying service contract, the statutory cancellation right may be lost once the service has been fully performed, provided that:
The commencement of a service does not, by itself, automatically remove the entire statutory cancellation right.
Where a customer validly exercises a statutory cancellation right, DNA Vue will refund the amounts required by law.
Any permitted deduction will be calculated in accordance with the relevant legislation.
Refunds will be made using the original payment method unless another lawful method is expressly agreed.
Where no statutory cancellation right applies, or the applicable period has expired, the following contractual cancellation arrangements may apply.
DNA Vue recognises that cancellation circumstances vary and that charges must be reasonable, proportionate and legally justified.
For eligible postnatal DNA testing services, DNA Vue may apply a cancellation administration charge of up to £40 where cancellation results in reasonable costs or losses.
Where actual recoverable costs or losses are lower, the retained amount will be reduced accordingly.
Additional recoverable losses may apply only where legally justified and appropriately disclosed.
Non-invasive prenatal paternity testing may require advance laboratory preparation, specialist materials, clinical collection arrangements or external professional appointments.
For eligible prenatal testing cancellations, DNA Vue may apply a cancellation charge of up to £200 where supported by reasonable costs or losses.
This charge is not automatic and will be assessed according to the circumstances, the service already arranged or performed, and applicable consumer rights.
Where the amount paid exceeds the sum lawfully retained, the difference will be refunded.
For international immigration testing, post-mortem testing or other specialist services, cancellation charges may include reasonable, evidenced costs already incurred or other legally recoverable losses.
These may include approved third-party collection arrangements, shipping or specialist laboratory preparation.
We will not impose an arbitrary charge unrelated to the legitimate consequences of cancellation.
Where a customer decides not to proceed with testing, DNA Vue will assess the stage of the service, applicable statutory rights and any reasonable recoverable costs before determining the refund.
Customers should provide at least 24 hours' notice if they wish to reschedule an appointment.
We will make reasonable efforts to accommodate requested changes.
Where appointments are cancelled or rearranged at short notice, reasonable additional charges may apply if DNA Vue has incurred costs that cannot reasonably be avoided or recovered.
Any charge will be explained and must be proportionate.
Repeated rescheduling, failure to attend or failure to provide the necessary participants or documentation may result in further arrangements being required.
Where DNA Vue must reschedule an appointment for reasons within our control, customers will not be charged for the resulting rearrangement.
Customers and participants are responsible for providing accurate information and complying with the applicable requirements communicated before testing.
Depending on the service, participants may need to:
The person purchasing a DNA test is not automatically authorised to consent on behalf of another adult participant.
Where children are involved, DNA Vue will assess the relevant legal requirements concerning consent and parental responsibility.
We may refuse or suspend testing where appropriate consent or lawful authority cannot be established.
Legal and immigration DNA testing services may involve additional requirements relating to:
Customers should inform DNA Vue of relevant deadlines and any specific instructions issued by a legal or immigration authority.
We will take reasonable care in carrying out the services we have agreed to provide.
However, we cannot guarantee a particular immigration decision, court outcome or administrative decision.
Where additional collection is required because of an error attributable to DNA Vue or one of the providers for whom we are responsible, we will provide an appropriate remedy in accordance with the customer's legal rights.
Where additional collection is required because a participant fails to follow instructions or provide necessary documentation, reasonable additional charges may apply where properly justified and disclosed.
Non-invasive prenatal paternity testing involves the analysis of relevant DNA information from maternal blood and other required reference samples.
Eligibility depends on the applicable laboratory's requirements, including gestational age, participant suitability and sample quality.
Customers must provide accurate pregnancy-related information and comply with the relevant collection instructions.
Where additional samples are required because of insufficient biological material, technical limitations or other testing factors, DNA Vue will assess the circumstances and explain the available options.
A sample recollection does not automatically establish that the customer is responsible for an additional charge.
Where an unsuccessful collection or processing failure results from a lack of reasonable care and skill by DNA Vue or its responsible providers, the customer's statutory remedies remain unaffected.
A prenatal paternity test is not a substitute for appropriate medical advice or prenatal healthcare.
Although DNA Vue and its contracted providers take appropriate care during sample collection and processing, some biological samples may be unsuitable for laboratory analysis.
Recollection may be required because of:
Where recollection is required, DNA Vue will explain the next steps and any additional costs before proceeding.
Where recollection is necessary because of a service failure for which DNA Vue is responsible, we will provide an appropriate remedy under applicable consumer law.
Where recollection becomes necessary because participants have failed to comply with clearly communicated and reasonable requirements, additional charges may apply if fair and legally justified.
Where recollection cannot reasonably resolve the issue, any refund or other remedy will be assessed according to the circumstances and the customer's legal rights.
Certain DNA testing services may involve home sample collection kits.
Customers are responsible for following the instructions provided and returning the required samples using an appropriate method.
Customers should ensure that:
Home-collected samples generally do not satisfy the requirements for formal legal chain-of-custody testing unless a suitable authorised collection procedure has been arranged.
Where a home testing kit includes goods and associated services, the applicable statutory cancellation rules will depend on the nature of the contract and the relevant legal requirements.
Opening a testing kit does not automatically remove every statutory refund right.
Estimated turnaround times are provided for guidance and may differ according to the specific testing service.
The buyer accepts that results for all tests except prenatal (NIPP) tests are due 3-4 working days after ALL samples have been received at the laboratory, and that results for prenatal (NIPP) tests are due 5 working days after ALL samples have been successfully received at the laboratory.
This is because DNA Vue does not have control over the national delivery service and cannot compensate for delays of shipping.
Unless expressly agreed otherwise, quoted turnaround times are estimates rather than guarantees.
Turnaround periods may depend on:
DNA Vue will take reasonable care to progress cases within applicable agreed or legally required timescales.
Where delays occur, we will aim to provide relevant updates.
A delay does not automatically entitle a customer to a refund merely because an estimate has been exceeded. However, nothing in these terms limits any statutory remedy where services are not performed within a reasonable or contractually agreed time.
DNA testing results reflect the laboratory analysis performed on the submitted samples.
Depending on the type of test and samples available, findings may be conclusive, inconclusive or subject to technical limitations.
Results may be affected by the nature, quality and suitability of the available samples.
DNA Vue does not guarantee a particular biological finding or outcome.
Customers are purchasing the agreed testing service, not a predetermined result.
Dissatisfaction with a scientifically valid result does not, by itself, establish a right to a refund.
This does not affect customers' rights where a service has been performed incorrectly, negligently or otherwise in breach of applicable consumer law.
Results will be supplied to authorised recipients according to the applicable consent, legal arrangements and confidentiality requirements.
DNA Vue treats personal, genetic and testing information as confidential.
We process personal information in accordance with our Privacy Policy and Genetic Data Privacy Policy.
We take appropriate steps to verify the identity and authority of individuals requesting confidential information.
We will not knowingly disclose test details or results to an unauthorised person.
Disclosure may take place where appropriate consent, lawful authority or another applicable legal justification exists.
Customers must not provide false information or misrepresent their authority to access another person's information.
DNA Vue is committed to dealing with refund requests fairly and in accordance with applicable UK consumer protection law.
Refund entitlement depends on the nature of the service, the circumstances of cancellation, any applicable statutory cancellation rights, work already performed and the reason for the refund request.
A customer may be entitled to a refund or another remedy where:
Where legally permitted, DNA Vue may retain a reasonable amount for services already performed or losses directly arising from a customer's cancellation.
The amount retained will depend on the applicable legal rules and circumstances.
Where samples have already been collected, the testing process may have progressed substantially.
However, sample collection does not automatically eliminate every cancellation, refund or consumer remedy.
Applicable rights will be assessed according to the stage of performance and relevant legal requirements.
Approved refunds will be processed within the applicable statutory timeframe or, where no specific statutory deadline applies, without unreasonable delay.
Refunds will ordinarily be returned through the original payment method unless another appropriate arrangement is agreed.
Customers should contact DNA Vue directly if they believe a payment or cancellation charge has been incorrectly applied.
We will review the relevant booking information, payment records, service progress and applicable legal requirements.
Nothing in these terms prevents customers from exercising lawful payment dispute, chargeback or statutory consumer rights.
A customer wishing to change the requested test, number of participants, collection location or other important details should contact DNA Vue as soon as possible.
Changes may result in additional charges or adjustments to the agreed service price.
Any additional amount payable will be communicated before the change is confirmed.
Where a requested change cannot be accommodated, the applicable cancellation and refund provisions will apply.
DNA Vue may decline, suspend or cancel a service where there are reasonable grounds, including:
Where DNA Vue cancels a service, any refund will be determined according to the reason for cancellation, work already lawfully performed and the customer's legal rights.
We will not automatically retain payments where we are unable to provide the agreed service for reasons within our responsibility.
DNA Vue will provide its services with reasonable care and skill, as required by applicable consumer legislation.
Nothing in these terms excludes or restricts liability where doing so would be unlawful, including liability for:
DNA Vue is not responsible for a particular genetic finding, a court decision or an immigration outcome merely because that outcome differs from a customer's expectations.
Any limitation of liability will apply only to the extent permitted by law and must be reasonable and fair in the circumstances.
We aim to keep information on our website accurate and up to date.
Website content is provided for general information about our services and does not replace personalised medical or legal advice.
Test descriptions, prices and availability may change.
Changes to website content do not automatically alter the terms of an existing confirmed contract.
Any material variation to an existing customer order will be addressed in accordance with applicable contract and consumer law.
We may amend these Terms & Conditions to reflect changes in legislation, regulatory guidance or business operations.
Updated terms will be published on our website with the relevant revision date.
Unless lawfully agreed otherwise, the terms applicable to an existing order are those incorporated into the contract when the order was placed.
These Terms & Conditions are governed by the laws of England and Wales.
Nothing in this provision removes any mandatory consumer protections or rights concerning jurisdiction that may apply to customers elsewhere in the United Kingdom.
If a dispute arises, we encourage customers to contact DNA Vue so that the matter can be reviewed and an appropriate resolution considered.
Nothing in these terms prevents a customer from exercising statutory rights or seeking remedies through the courts or another competent authority.
For enquiries about bookings, payments, cancellations, refunds or these Terms & Conditions, please contact:
DNA Vue Ltd
Admirals Park, Victory Way
Dartford, DA2 6QD
United Kingdom
Email: contact@dnavue.com
Telephone: 020 8059 5620
Website: https://www.dnavue.com
DNA Vue aims to provide transparent pricing, responsible handling of confidential information and DNA testing services delivered with reasonable care and professionalism.
We recognise that DNA testing may involve sensitive personal, legal and family circumstances. Our policies are intended to ensure that customers understand their responsibilities, available rights and the terms of the services they purchase.